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Privacy Policy




Customer privacy is very important to us and we work at all times to be compliant with relevant data protection and privacy laws. Please read the following policy carefully to understand how we collect, use, communicate, disclose and make use of any information that you give to us.


Website Cookies


Please see our cookie policy here


Data Collection


We will only collect personal information where necessary to deliver information, goods or services at your request. When collecting personal information, we will be clear about what is being collected and why. Your information will only be collected by lawful and fair means and with your knowledge and consent.


Data Sharing


The personal information that we collect may be shared with third parties in order to provide the product or service you have requested. All quotes, surveys and fitting work is undertaken by our accredited franchisee network so if you request any of these services then sufficient detail to undertake the service you have requested will be passed to the relevant franchisee. If you make a claim under warranty that results in work needing to be undertaken, then your details will be passed to a franchisee to undertake this work, this may not be the same partner who originally undertook the work.


Data useage


Personal information will be processed only for the purpose stated on collection and occasionally for other compatible purposes (such as updates relevant to your product or service), unless you give your consent otherwise or as required by law. Please note you may withdraw your consent at any time by writing to us at the address below.


Data retention


Information will be retained only for as long as necessary to fulfil the purpose for which the data was collected. In the case of customers, contact information will be retained for the full duration of their product/s warranty.


Data protection


We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.


Right to access


Every reasonable effort will be made to keep personal data accurate, complete, and up-to-date. If you would like to notify us of a change of details, view the data that is held for you by Climar or one of our trading companies or withdraw your data at any point please write to or email one of the addresses below.


We are committed to conducting our business in accordance with these principles to ensure that the confidentiality of personal information is protected and maintained. All requests or questions in relation to personal information or data processing should be addressed to:
Marketing, Climar Industries,

Units 7 & 8, Queensway Meadows Ind. Estate

Estuary Road


NP19 4SP


or to


Climar Industries is a registered Data Controller with the ICO, reference ZA367596.